Your furnace is broken, and the temperature in your house is dropping. You don't have time to sift through dozens of websites or second-guess your choice. You need a vetted list of reliable professionals, right now. This guide is built for that moment. We've cut through the noise to identify the most dependable furnace experts in the area based on their response times, customer satisfaction, and technical skill. Stop searching and start solving the problem. Below, you'll find our definitive list of the Top 9 Highest Rated Furnace Repair companies in Kelowna 2026, so you can make the call with confidence.

Key Takeaways

Prioritize Credentials and Guarantees: Before hiring, always confirm the company is licensed, insured, and offers warranties on both parts and labor. This protects you and ensures the technician is a qualified professional who stands behind their work.
Invest in Annual Maintenance to Avoid Emergencies: The most effective way to prevent a mid-winter furnace failure is with a yearly tune-up. This proactive service catches small issues before they become expensive problems, improves efficiency, and extends the life of your system.
Recognize the Warning Signs: Don't ignore symptoms like strange noises, rising energy bills, or a furnace that constantly turns on and off. These are clear indicators that your system needs professional attention to prevent a complete breakdown.

What Makes a Great Furnace Repair Company?

When your furnace stops working in the middle of a Kelowna winter, you need more than just a quick fix—you need a reliable professional you can trust. But what separates an average repair service from a truly great one? It comes down to a few key qualities that ensure you get expert work and lasting peace of mind.

First and foremost, a great company is built on expertise. This starts with the basics: they must be fully licensed and insured. This protects you and confirms they adhere to safety and industry standards. Beyond that, look for teams with advanced credentials. Technicians with certifications like NATE (North American Technician Excellence) have passed rigorous exams, proving they have the knowledge to diagnose and fix complex issues correctly the first time. This level of skill is what separates a temporary patch from a permanent solution.

Next, a strong reputation is non-negotiable. While a few positive reviews are a good start, a long history of glowing feedback across platforms like Google shows a pattern of consistent, high-quality service. A top-tier company will also stand behind its work with clear guarantees and warranties on both parts and labour. This shows they are confident in their skills and committed to your long-term comfort.

Finally, the best companies understand that furnace problems don’t stick to a 9-to-5 schedule. They offer 24/7 emergency furnace repair and prioritize clear communication, including upfront pricing before any work begins. This transparency ensures there are no surprises on your final bill, allowing you to make informed decisions for your home and budget.

Kelowna's 9 Top-Rated Furnace Repair Companies

When your furnace stops working on a cold Okanagan night, you need a reliable expert—fast. But with so many options, how do you choose the right one? We’ve done the homework for you, looking at the factors that matter most to homeowners: stellar customer reviews, proven expertise, round-the-clock availability, and a strong local reputation.

This list is designed to give you a starting point, featuring companies known for their commitment to quality and service in the Kelowna area. From long-standing family businesses to teams with hundreds of five-star ratings, these are the professionals local residents trust to keep their homes warm and comfortable. Whether you need an emergency fix, a routine tune-up, or a full system replacement, you’ll find a dependable option here.

1. TruFinity Plumbing Heating and Cooling

With an impressive ⭐4.9-star rating from over 1000 Google reviews, TruFinity Plumbing Heating & Cooling has earned its top spot through exceptional customer care and technical skill. They stand out with a guaranteed 45-minute emergency response time, ensuring you’re never left in the cold. Their team of NATE-certified technicians handles everything from precision tune-ups to complex repairs and installations, working with leading brands like Lennox and Bosch. What really sets them apart is their transparency—you get upfront pricing before any work begins. Led by a Red Seal Certified Plumber and Class B Gasfitter, TruFinity combines deep expertise with a genuine commitment to providing trusted furnace services across the Okanagan.

2. Vision Plumbing & Heating

A household name in Kelowna since 1986, Vision Plumbing & Heating has built a legacy of trust over several decades. They are known for providing reliable, 24/7 emergency furnace repairs, making them a go-to for unexpected breakdowns. Their long history in the community is backed by strong customer satisfaction, reflected in their 4.9-star rating from more than 360 reviews. Vision’s team is equipped to handle a wide range of heating issues, ensuring that Kelowna residents have access to expert furnace support whenever they need it. Their consistent performance and dedication have made them a staple in the local home services industry.

3. Border Plumbing, Heating & Electrical

Established in 1999, Border Plumbing, Heating & Electrical is a family-run business that has grown by focusing on comprehensive home services. They have a remarkable track record for customer satisfaction, with a high volume of positive online reviews highlighting their professionalism and quality work. As a company that handles plumbing, HVAC, and electrical, they offer a convenient, all-in-one solution for homeowners. Their technicians are experienced in diagnosing and repairing a variety of furnace models, making them a versatile and reliable choice for keeping your heating system in top condition. Their long-standing presence in the Okanagan speaks to their consistent service and community trust.

4. Blair Mechanical

Blair Mechanical is another key player in the Kelowna HVAC scene, offering specialized heating and cooling services across British Columbia. They have a strong local presence and provide a full suite of furnace services, including repairs, maintenance, and installations. Their website features testimonials from local customers, showcasing their commitment to serving the community with dependable solutions. With a focus on both residential and commercial systems, their team has the experience to tackle heating challenges of any scale. For homeowners looking for a dedicated HVAC specialist, Blair Mechanical offers focused expertise and a solid reputation in the region.

5. Reliance Wightman Mechanical

Reliance Wightman Mechanical is a well-known provider of HVAC services in Kelowna, offering everything from furnace repairs to new installations. As part of the larger Reliance Home Comfort family, they bring the resources of a national brand while maintaining a local service focus. They are often described as a "go-to source" for homeowners needing fast and professional heating and cooling solutions. Their team is prepared to handle urgent repair needs to ensure your home stays comfortable all year round. If you’re looking for a company with broad experience and the backing of a major network, Reliance Wightman Mechanical is a strong contender.

6. Triumph Heating & Air Conditioning

Triumph Heating & Air Conditioning is a locally owned and operated company that has earned a reputation for quality workmanship and personalized service. They specialize in residential heating and cooling, offering everything from routine maintenance checks to emergency furnace repairs. Customers often praise their friendly technicians and straightforward approach to solving HVAC problems. As a smaller, dedicated team, they focus on building lasting relationships with homeowners in the Kelowna area. Their commitment to reliable service makes them a trusted choice for anyone looking to keep their furnace running efficiently through the winter months.

7. Ace Plumbing & Heating

For years, Ace Plumbing & Heating has been serving the Okanagan Valley with a wide range of home comfort solutions. They are known for their responsive service and experienced technicians who can handle both plumbing and heating issues. This dual expertise makes them a convenient option for homeowners who may be dealing with interconnected problems. Whether it's a simple furnace tune-up or a more complex repair, their team is equipped to provide effective and timely solutions. Their consistent presence and broad service offerings have made them a familiar and reliable name for many in the Kelowna community.

8. Pro-Tech Heating & Cooling

Pro-Tech Heating & Cooling focuses on providing high-quality HVAC services to residents and businesses in Kelowna and the surrounding areas. They are known for their technical proficiency and commitment to using modern, energy-efficient heating solutions. Their services cover the full spectrum of furnace needs, including detailed diagnostics, repairs, and complete system replacements. Homeowners often turn to Pro-Tech for their professional advice on improving home comfort and reducing energy bills. Their focus on quality equipment and expert installation ensures that your heating system is set up for long-term performance and reliability.

9. Kelowna Furnace Repair Specialists

As their name suggests, Kelowna Furnace Repair Specialists are dedicated experts in their field. This company concentrates specifically on diagnosing and fixing furnace issues, making them a highly focused choice for homeowners with heating problems. Their specialization means their technicians have deep knowledge of various furnace makes and models, allowing them to identify and resolve issues quickly and effectively. For those who prefer to work with a provider that lives and breathes furnace repair, this team offers the dedicated expertise needed to get the job done right.

Key Services the Best Furnace Companies Offer

When you’re looking for a furnace repair company, you’ll find that the best ones do more than just fix what’s broken. They offer a complete range of services designed to keep your home warm and your system running smoothly for years to come. Think of them as long-term partners in your home’s comfort. From urgent, middle-of-the-night repairs to proactive maintenance that saves you money, a top-tier company has you covered from every angle. Understanding these core services will help you choose a provider that can handle any situation, ensuring you get the most value and peace of mind.

24/7 Emergency Repairs

A furnace never seems to break down at a convenient time. It’s usually during the coldest night of the year or over a long weekend. That’s why 24/7 emergency service is non-negotiable. The best local companies understand the urgency of a heating failure in a Kelowna winter and have technicians on call around the clock. They can respond quickly to get your heat back on and prevent bigger issues, like frozen pipes. A company that offers a guaranteed fast response time shows a real commitment to its customers' safety and comfort, ensuring you’re never left in the cold for long.

Preventive Maintenance Plans

The easiest way to deal with a furnace emergency is to prevent it from happening in the first place. This is where preventive maintenance comes in. Reputable companies offer annual tune-ups or membership programs that include regular inspections. During a tune-up, a technician will clean, inspect, and test your system’s components to catch small issues before they become costly breakdowns. This proactive service not only extends the life of your furnace but can also improve its efficiency by up to 30%, leading to lower energy bills and a more reliable heating system all winter.

Furnace Installation and Replacement

Whether you’re building a new home or your old furnace has reached the end of its life, you need a company that handles expert installations. Top furnace companies provide comprehensive heating services, guiding you through the process of selecting and installing the right unit for your home’s size and needs. They work with trusted brands and ensure the new system is installed correctly for optimal performance and safety. This service is crucial because a proper installation is just as important as the quality of the furnace itself for long-term efficiency and reliability.

Breaking Down Furnace Repair Costs in Kelowna

No one likes an unexpected bill, and furnace repair costs can feel like a mystery. The final price on your invoice depends on a few key things: the initial diagnostic fee, the specific part that needs fixing, and the complexity of the labour. Understanding how these costs break down helps you know what to expect and feel confident that you’re getting a fair price.

A trustworthy technician will always walk you through the problem and provide a clear, itemized quote before they pick up a single tool. This transparency is non-negotiable—it puts you in control and ensures there are no surprises when the work is done. Let’s look at the three main components of a typical furnace repair bill.

Service Call and Diagnostic Fees

Think of the service call fee as the cost for a certified professional to come to your home, inspect your furnace, and accurately diagnose the problem. This initial charge covers the technician's time, expertise, and travel. The fee can vary between companies, so it’s always a good idea to ask about it when you book your appointment.

Some companies will credit the diagnostic fee towards the final repair cost if you decide to proceed with their service. This is a great customer-friendly policy to look for. Getting clear, upfront pricing from the very beginning is the hallmark of a company that respects your budget and wants to earn your trust.

Typical Costs for Common Repairs

Once the technician has identified the issue, the repair cost itself can range significantly. The price depends entirely on the part that has failed and how much labour is involved in replacing it. For instance, a minor fix for a leaky furnace might cost between $100 and $250. However, replacing a major component like a blower motor or a control board will naturally be more expensive.

A reputable company will provide a firm quote after the diagnosis. This allows you to approve the cost before any work begins. It’s also worth checking if a company has any active offers or rebates that can help make the repair more affordable.

The Value of a Tune-Up

The most effective way to manage furnace repair costs is to prevent them from happening in the first place. Regular, professional maintenance is key. According to Hydro One, a well-maintained furnace can last 15 to 20 years, helping you get the most out of your investment. An annual tune-up allows a technician to catch small issues before they become major breakdowns.

Beyond preventing expensive repairs, a tune-up ensures your system runs at peak efficiency, which can lower your monthly energy bills. Many companies offer maintenance plans, like the TruLoyalty+ Membership, which often include annual check-ups, discounts on repairs, and priority service, giving you year-round peace of mind.

How to Read Customer Reviews (The Right Way)

When your furnace stops working on a cold Kelowna night, you’ll likely head straight to Google to find a repair company. A high star rating is a great starting point, but it doesn’t tell the whole story. Reading reviews is a skill, and learning how to spot the important details will help you choose a company with confidence.

Think of it this way: you’re not just looking for a company that has happy customers; you’re looking for a company that handles challenges professionally, communicates clearly, and consistently delivers on its promises. The real insights aren't in the star count alone—they're hidden in the comments, the dates of the reviews, and even in how the company responds. By digging a little deeper, you can get a much clearer picture of the service you can expect to receive when a technician shows up at your door.

Looking Beyond the Star Rating

A 4.9-star rating is impressive, but context is everything. A company with a 4.9-star average from over 500 reviews demonstrates long-term consistency, while a perfect 5-star rating from just 10 reviews might not be as telling. Volume matters because it shows a larger sample size of customer experiences.

When you’re scanning reviews, check the dates. Are the positive comments recent? Consistent, positive feedback over several months or years is a strong indicator of a reliable business. Also, look at the distribution of ratings. A few four-star reviews mixed in with mostly five-star ones is normal and often more authentic than a flawless record. It’s the patterns that tell the real story.

What Are Real Customers Saying?

The details within a review are where you’ll find the most value. Move past generic comments like "good service" and look for specifics that matter to you. Do customers mention the technician by name? Do they talk about punctuality, clear communication, or how the technician explained the repair options without pressure? These comments give you a glimpse into the actual customer experience.

Look for recurring themes. If multiple reviews praise the company’s clean-up process or the technician's professionalism and efficiency, you can probably expect the same. On the other hand, if you see repeated complaints about missed appointments or unexpected charges, consider it a red flag. These specific details help you build a realistic picture of what to expect.

How Companies Handle Feedback

Pay close attention to how a business responds to its reviews—especially the negative ones. Does the company ignore criticism, or does it engage with unhappy customers? A thoughtful, professional response that acknowledges the customer's issue and offers a solution shows accountability. It proves the company stands behind its work and is committed to getting it right.

A company that actively manages its online reputation and takes the time to thank positive reviewers and address concerns from negative ones is one that values its customers. You can often see this in action by visiting a company’s own reviews page or their Google Business Profile. This simple step can tell you a lot about their customer service philosophy before you even pick up the phone.

Your Checklist for Choosing the Right Company

When your furnace decides to quit in the middle of a cold snap, the last thing you want is the added stress of finding a trustworthy technician. It’s easy to feel rushed, but taking a moment to check a few key things can save you a lot of headaches down the road. Having a clear checklist helps you cut through the noise and focus on what really matters. Before you make that call, run through these points to ensure you’re hiring a professional who will get the job done right.

Licensing, Insurance, and Certifications

First things first: make sure any company you consider is fully licensed and insured. This is non-negotiable. It protects you from liability if an accident happens on your property and confirms the company meets provincial standards. Beyond the basics, look for specific credentials. Technicians with certifications like a Red Seal or a Class B Gasfitter ticket have proven a high level of training and expertise. Don’t be shy about asking for proof—a reputable company will be happy to provide it. This step ensures the person working on your complex heating system is a qualified expert.

Guarantees and Warranty Protection

A company that stands behind its work will always offer solid guarantees. Ask about their warranty on both parts and labor. What happens if the same issue pops up a week after the repair? A strong warranty means they’ll come back and fix it without an additional charge. For example, some companies offer a two-year labor warranty on repairs, which is a huge indicator of quality and confidence. This kind of protection is often included in customer membership plans, which can provide long-term value and assurance. A good guarantee shows a company is invested in a lasting solution, not a quick fix.

Upfront Pricing and 24/7 Service

No one likes financial surprises, especially during a home emergency. Look for a company that provides clear, upfront pricing before any work begins. You should receive a detailed quote that explains all the costs involved, so you can approve the work with confidence. Just as important is their availability. Furnaces rarely break down at a convenient time. A company offering 24/7 emergency furnace services is essential, especially during a cold Kelowna winter. Check their promised response time, too. Knowing a technician can be at your door quickly provides incredible peace of mind when you need it most.

Signs It's Time to Call a Furnace Pro

Your furnace is one of those things you don't think about until it stops working—usually on the coldest day of the year. While some issues have simple fixes, others are clear signals that you need professional help. Knowing the difference can save you time, money, and a lot of shivering. Before you pick up the phone, here are a few things to check, followed by the undeniable signs that it’s time to call in an expert.

First, a Few Simple Checks

Sometimes the fix is easier than you think. Before calling for service, run through this quick checklist. Is your thermostat set to "heat" and at the right temperature? It sounds basic, but it's a common culprit. Next, find the furnace power switch (it often looks like a light switch on or near the unit) and make sure it’s on. Also, check your home's electrical panel to see if the furnace breaker has tripped. Finally, take a look at your air filter. A clogged filter can restrict airflow and cause your system to shut down, so be sure to change it regularly.

Warning Signs That Need an Expert

If those simple checks don’t solve the problem, it’s time to look for more serious symptoms. Strange noises like banging, popping, or screeching are your furnace’s way of crying for help; they often point to mechanical problems with the motor or blower. If you notice your energy bills creeping up without a change in your usage, your furnace is likely losing efficiency. Another red flag is a system that turns on and off constantly (known as short cycling), which puts unnecessary wear on the components. Any of these signs mean it's time to schedule a professional furnace service.

The Big Question: Repair or Replace?

Sometimes, the issue isn't just a single part but the furnace itself. If your unit is over 15 years old, it’s approaching the end of its typical lifespan. While a repair might fix the immediate problem, you could be facing more frequent and costly breakdowns in the near future. A good rule of thumb is the 50% rule: if a repair costs half as much as a new furnace, it’s usually more economical to invest in a replacement. A new, high-efficiency model will not only be more reliable but will also lower your monthly energy bills.

Key Questions to Ask Before You Hire

Once you have a shortlist of companies, it’s time to make a few calls. Having the right questions prepared helps you cut through the sales pitch and find a team you can trust. Think of this as a quick interview to ensure they’re the right fit for your home.

Here are a few essential questions to ask before you book a service call:

Are your technicians licensed and insured? This is non-negotiable. A reputable company will always carry comprehensive insurance and employ certified technicians (like Red Seal Plumbers or Class B Gasfitters). This protects you and your home from any liability if an accident happens on your property.
What kind of guarantees do you offer on your repair work? Ask specifically about warranties on both parts and labour. A company that stands behind its work will offer a solid guarantee. This shows they’re confident in their skills and the quality of the parts they use.
Can you provide a clear, upfront estimate? You should never have to guess what a repair will cost. Ask if they provide upfront pricing after diagnosing the issue and before starting any work. This transparency helps you avoid surprise fees on the final bill.
What is your availability for emergency calls? A furnace rarely breaks down at a convenient time. Find out if they offer 24/7 emergency service and what their typical response time is, especially during a cold Kelowna winter. A reliable company will be there when you need them most.
Do you have strong customer reviews? While you can ask the company this, it’s even better to do your own research. Look at their recent online reviews to see what other homeowners are saying about their timeliness, professionalism, and quality of work.
Do you offer maintenance plans? A great furnace company is interested in the long-term health of your system, not just a one-time fix. Ask about their maintenance plans, as regular tune-ups can prevent future breakdowns and keep your system running efficiently.

The Advantage of Choosing a Local Pro

When your furnace gives out in the middle of a cold Okanagan night, it’s easy to call the first company that pops up in a search. But there’s a strong case for choosing a local Kelowna-based pro. Local companies aren’t just businesses; they’re your neighbors. This connection often translates into a better, faster, and more personal experience for you.

One of the biggest perks is speed. A local team knows the area inside and out, which means they can get to you quickly, especially during an emergency. Beyond just geography, they have a deep understanding of the specific heating needs and challenges that come with our local climate. This firsthand knowledge allows them to diagnose problems accurately and recommend solutions that are perfectly suited for Kelowna homes, not a one-size-fits-all fix.

Hiring a local company also means you’re investing back into our community. When you support a local business, you’re helping create local jobs and strengthening the economy we all share. That community support often translates into greater accountability. Local technicians are invested in their reputation here, which often results in higher quality work and more attentive customer service. They’re not just serving a faceless customer; they’re helping a fellow community member. This often leads to more personalized service and the chance to build a lasting relationship with a trusted contractor who knows your home’s history.

Frequently Asked Questions

How often should I get my furnace serviced? Think of it like a regular check-up for your home's hardest-working appliance. We recommend having your furnace professionally tuned up once a year, ideally in the fall before you really need it. This proactive service helps catch small issues before they become major headaches, ensures your system is running safely and efficiently, and can significantly extend its lifespan.

What's the difference between a furnace tune-up and a repair call? A tune-up is proactive maintenance, while a repair call is a reactive fix. During a tune-up, a technician performs a comprehensive inspection, cleaning, and testing to ensure your system is in top shape for the season ahead. A repair call, on the other hand, happens when something has already gone wrong—your furnace won't turn on, it's making strange noises, or it isn't heating your home properly.

Is a maintenance membership really worth the cost? For many homeowners, absolutely. A good maintenance plan is an investment in peace of mind and long-term savings. These plans typically include your annual tune-up, but they also offer valuable perks like priority service when you have an emergency, discounts on repairs, and extended warranties on parts and labour. Over time, the cost of the plan is often offset by the savings you gain from preventing expensive breakdowns and keeping your system running efficiently.

My furnace is making a strange noise. Should I be worried? Yes, you should never ignore unusual noises coming from your furnace. Sounds like banging, screeching, or grinding are often signs of a mechanical problem that needs immediate attention. While it might be tempting to wait and see if it goes away, doing so can lead to more significant damage. For your safety, it's best to turn the system off and call a qualified technician to diagnose the issue.

How do I know if it's better to repair my old furnace or just replace it? This is a big decision, but a good rule of thumb is to consider the age of your unit and the cost of the repair. If your furnace is over 15 years old and the repair cost is approaching 50% of the price of a new system, replacement is often the more sensible long-term investment. Frequent breakdowns are another sign that your furnace is on its last legs, and a new, high-efficiency model will likely save you money on both future repairs and monthly energy bills.

Top 9 Furnace Repair Companies in Kelowna (2026)